Main Shipping days are Monday and Tuesday's, 2nd Day air orders can ship on Wednesdays.

If you order later in the week, we will hold your order until the following Monday if it would potentially sit over the weekend. Orders received after noon CST may be held to the next shipping day.

To avoid delays, please make sure the shipping address is complete. Include an apartment number or a business name/suite number if applicable. (NO PO Boxes, must be a physical address)

Overnight and 2nd Day Air services are not guaranteed if there are any weather delays.

We mark your order as "Completed" once the package is ready to leave our building. You will get an email from FedEx or UPS with your tracking information once they pick up. Sometimes the email will go into your SPAM or Junk Mail folder.

To redeem an Ehlenbach's Gift Card, enter the 6 digit Pin Number into the "Coupon or Discount Number" field when checking out.

To redeem an Ehlenbach's E-Certificate, enter the code from the email into the "Coupon or Discount Number" field when checking out.

If the area you are shipping to is over 80 degrees, shipping using Ground is not advisable.
Please select 2nd Day Air or Overnight Shipping or wait until the weather cools off.
We want our product to get to its destination in the best possible condition.

2^nd Day Air or 3 Day Express Services ONLY for California, Arizona, Nevada, Washington, Oregon,
and 2^nd Day Air for Florida during the Holiday Rush (due to all the delays using Ground. We are not responsible for shipping or weather delays. Refunds will not be granted for orders that are not delivered by your desired delivery date. We will not refund orders that have warm cheese.

We cannot guarantee packages if there is a snowstorm, or other unforeseen delays that are beyond our control.

Still looking for the last minute gift idea? Our e-certificates are an easy choice with instant delivery and no delays!!

Due to extremely high call volume, it may take longer than usual to receive a return phone call.

If you wish to place an order, we strongly encourage you to place it on our website. If you have a question or concern, we will get back to you as quickly as possible!

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